1. Are you certified?
Yes we are, although grooming dogs in NYS does not require groomers to be certified, our groomer attended and graduated from the prestigious New York School of Dog Grooming.
2. How long will it take to groom my dog?
Depending on the service you choose, the type of breed your dog is, and the type of condition your pet's coat is in, the grooming process usually takes 1-3 hours.
In addition, if your dog is experiencing severe matting issues or showing signs of behavioral issues during the grooming process, additional time will be required.
3. Do you use any sedatives or tranquilizers to calm dogs down while grooming?
Absolutely NOT! Not only is it against the law for us to administer any kind of drugs to pets, we do not personally believe in it. Our skilled and friendly groomer knows how to handle each and every pet's personality, even ones that become stressed in situations like this. Our motto is "less stress is the best" and as such, will provide a soothing and comfortable experience as possible for your pet.
4. My dog's hair gets matted all the time, even after a grooming appointment. Although I brush frequently, how can I prevent this from happening?
Any dog that has long hair will require a full DAILY brushing, as like a human who has long hair. What we suggest is to first use a fine-tooth comb to see how easily the comb goes through your pet's hair. Concentrate on the sides, under the arms, legs, and chest area near the skin's surface. This is usually where matting occurs more frequently. If you are experiencing any tangles, do not bathe your dog and try using a conditioner at this time - this may cause the issue to get worse. Rather, try to the best of your ability (softly and gently) getting the tangles out with the comb first. Remember, do not pull hard as you will be pulling at your dog's skin and thus causing it to be very painful to the dog. For assistance, you may "lightly" mist the matted area with a detangling spray. Should you finally get the tangles out, you can then use a pin brush just to smooth the coat down. Just continue this grooming practice every day to avoid any future problems.
If your dog is severely matted and you have been unable to get the mattes out yourself, the best solution is to call your grooming professional immediately for a coat and skin evaluation. In most cases, the best option at this point is to have your dog shaved or cut very short so that a new and healthy coat can grow in. Furthermore, it will also avoid any pain and discomfort your pet would experience trying to get the matting out manually.
Lastly, we also suggest any dog with long, silky or "cotton-like" hair to refrain from wearing tight fitting clothing, especially with sleeves, as this can cause matting issues more frequently. Loose fitting or apparel without sleeves will help, however, the key is to always brush your dog EVERYDAY, especially after taking the dog's clothes off with the appropriate grooming tools to avoid any further issues.
Should you need assistance with determining what dog grooming tools should be used on your pet's coat, do not hesitate to contact us. We will be happy to assist you.
5. What exactly is a Blueberry Facial?
Our Blueberry Facial is basically utilizing a special formula designed for the facial area and incorporating a relaxing face massage for the dog. This special product also is formulated to help lighten tear stains on dogs with white or cream colored faces.
6. My dog has very sensitive skin & allergic to most grooming products. Do you use hypoallergenic products?
Yes we do. As a matter of fact, we will gather any important information like this from you at your first initial contact to us and note it on your client sheet. As such, we will then know on all our visits to you, which shampoos and conditioner to use that are formulated for your pet's skin sensitivity issue.
7. Do you groom cats?
While we love the furry little creatures, currently we only groom dogs.